| Situation before intervention | Client was undertaking a multi-year program to implement SAP to manage the organisation. There were a number of business functions they required help documenting to assist with the implementation, including some unique in function within Victoria. | | Pulling together the threads | Held workshops with the business functions involved
Reviewed existing website content, documentation, and forms that partially explained the functions
Reviewed documentation for broader program and related specifications and processes
Reviewed the regulatory framework controlling various functions | | Providing insights | Queried various aspects of the functions, particularly in relation to how the perception of some functions operated versus what was outlined in the regulatory framework | | Creating a way forward | Created process maps integrated to their enterprise process mapping tool
Documented business requirements for the various functions required | | Organisational improvement | Business requirements and process documented to enable implementation in SAP |
|
|
